How We Work

1. Engagement process – we initiate our relationship with new clients with a comprehensive and thorough engagement process – we invest time in learning your business so we can deliver advice or a solution that is right for you. This is likely to include:

  • Interviews with stakeholders
  • Technical and functional review of the site
  • Defining objectives and scope for the project
  • Building and approving a work plan

Once a plan is approved and signed off we will start working.


2. Work phase – during the work phase we focus on transparency, communication & impacting change:

  • We keep our clients up to date throughout the work phase (project or long term engagement)
  • We hide nothing so there are no surprises and no hidden costs
  • We conduct periodic reviews to ensure our quality of service and work matches your expectations
  • Our purpose is to make things happen and impact change


3. Outcomes – we provide full documentation and training at the end of a project. The documentation includes conclusions and recommendations, as well as thorough technical documentation where applicable.

Drop Me a Line


i-kan Business Centre, 38 Mill street, Bedford, MK40 3HD

+44 (0)7870 374 018