How We Work
1. Engagement process
We initiate our relationship with new clients with a comprehensive and thorough engagement process – we invest time in learning your business so we can deliver advice or a solution that is right for you.
The engagment process is likely to include:
- Interviews with key people in the business – stakeholders
- Technical and functional review of the site
- Defining objectives and scope for the project
- Building and approving a work plan
Once a plan is approved and signed off we will start working.
2. Work phase
During the work phase we focus on transparency, communication & impacting change:
Our promise:
- We keep our clients up to date throughout the work phase
(project or long term engagement) - We hide nothing so there are no surprises and no hidden costs
- We conduct periodic reviews to ensure our quality of service and work matches your expectations
- Our purpose is to make things happen and impact change
3. Outcomes
When the project is completed we don’t just take out pay-check and leave… :
At the end of the project we provide:
- Full documentation of the work done
Including conclusions and recommendations, as well as thorough technical documentation where applicable. - Training and guidance
- Next action list